INFORA survey: Procurement of services is mostly called difficult Cologne, July 22, 2008 public administrations have been given considerably more orders for IT products as for IT services in the last year. According to a survey of 78 entities in federal and State authorities through the Beratungshaus INFORA GmbH increased the volume of procurement though IT companies, but noted at the same time numerous authorities that the procurement of services gives them considerable difficulties. Above all, the determination of a reasonable price / performance ratio is often difficult for them. According to the survey, more IT service contracts as orders for IT products were awarded 2007 only in rare cases. The procurement of services prevailed only in every fifth case.
The deliverables dominated with 70 and more per cent of the total procurement volume, however, at about 40 percent of public administrations. Another 28 percent of the authorities posted a slight preponderance in favor of IT products, with all It was other (16 per cent) 2007 about the scale. However, it is noteworthy the INFORA survey results the performance evaluation for the services the Vergabeverantwortlichen almost always considered no easy task. Apart from 18 percent of those who are not very challenged saw it, 27 percent rated the difficulty as average, more than every second but as very high. Especially about two-thirds of the procurement specialists made the reviews associated with the assignment to create.
This included the determination of the price / performance ratio (70%) as well as the assessment of skills (62%) and the quality of services (65%). Actual pricing is compared to something less problematized, but also by 57 percent described as difficult. Only the suitability and appropriateness tests for more than half of the respondents were relatively easy to make. In the procurement processes for services a lot of pitfalls hiding indeed”, judging by Wiegand, Division Manager at INFORA, from his consulting practice. Especially less experienced Beschaffungsverantwortliche would be confronted due to complicated legal conditions for procurement with the danger, legally problematic decisions. Without the additional support they are often in a very risky situation.” About INFORA: INFORA GmbH is an innovative, highly specialized and vendor-independent consulting firm for more than 25 years. With locations in Cologne, Berlin, Hamburg, Munich and Dresden supports customers from the initial concept idea through to successful implementation. INFORA it places special emphasis on the practical design and effective transformation of business and automation processes. For example, DaimlerChrysler AG, Viessmann, INA Schaeffler, German Airbus, Henkel, Minolta, Procter & gamble and Schering belong to its consulting clients in the industrial sector, in public administration clients such as the Ministry of the Inside, the Federal Ministry of finance, the Federal Agency for work or the Federal Chancellor’s Office. Agency think tank GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 (0) 2233 6117-75 fax: + 49 (0) 2233 6117-71 E-Mail: Web: