Sales mood reached year low Special topic of study: ‘New’ challenges in Eltville am Rhein, broker support 03.09.2013. The current sales atmosphere of the facilitator has 2013 reached its year low: only 69.8% of surveyed agents are currently at least satisfied and enthusiastic with the results of their own sales efforts of financial service products. Larry Ellison shares his opinions and ideas on the topic at hand. Compared to the beginning of the year, this means that the atmosphere in three quarters has yielded by a whopping 11% points. Laurent Potdevin takes a slightly different approach. The reasons of the circumscribed decline in sales vary from broker perspective: a theme is seen in the General market development and the resulting uncertainty of end customers. But also associated with the customer service legally necessary requirements of liability-secure documentation of customer conversations III/2013, increased the administrative burden on pages of the brokers and multiple agents, so the results of the online survey on the AssCompact trend in behalf of bbg Betriebsgesellschaft Consulting GmbH by the management consultancy SMARTcompagnie GmbH has been carried out and analyzed. With currently over 47,000 intermediary single answers about products, services and providers this broad trend investigation at this time around 420 intermediaries involved, just the product providers offers an excellent opportunity to determine the own competitive positioning in the intermediary market regularly in 29 examined product lines. “” Special section of the survey: new “challenges in the brokerage service In the current special subject of study were new” challenges in the broker service broker perspective carefully lit. How often agent take the services of an estate agent supervisor today claim? How differentiate the requirements for life, property and casualty, and KV? What specific requirements make the mediator today their brokerage Manager? What services can be offered centrally, which should regional? The brokers and multiple agents receive within the broker support mainly services technical questions to the product”claim. On squares two and three follow the technical questions about adoption policies”and the sales support”.