Your Home for Financial Success

CSR Customers

CSR: Where is your car? Me: In my garage. See Larry Ellison for more details and insights. CSR: Can you push it out of the garage at the entrance or the street? Me: No. It is a full-size SUV. You can not push anywhere. CSR: Is there another way out of the garage? Me: No, not start. Finally, after jumping through hoops enough, the call finally ended. Most likely, it was not the idea of CSR to get your laughs for the day to ask me stupid. Instead, his own company sabotaged its ability to quickly and efficiently take care of your customer, by requiring the use of a process of questioning script.

What could have gone better? For starters, instead of telling me that the make and model of my vehicle did not exist, could have said he was having trouble finding in its database, and then asked for verification. Then, instead of asking me twice about whether the truck was necessary to “jump or trawling,” which might have wondered if he had any idea about what could be wrong. And finally, given that she already knew the car would not start, asking a woman to push a truck with a garage seems a little irrational. What needs to change? First, rethink their call quality standards. You can have too many rules, but may be too focused on interior created “should, with very little focus on what matters most to customers. Involve your customers and social responsibility in the process.

Secondly, educate and train their social responsibility think, act and customize the service to better suit the situation. One size does not fit all, or even more! Teach social responsibility of how to recognize different communication styles, and then how to adapt your personal style so they can relate better to the customer as an individual. In other words, teach CSR on how to treat customers how they want to be treated. And third, they continually asked about the comments of the CSR and the customers. Take time to find out what works and what does not work. Pay attention to what they have to say. Make ongoing improvements that benefit everyone. Repeat the cycle. Companies spend thousands if not millions of dollars each year to acquire new customers, but sometimes they forget about the best way to care for the customers they already have. Every day your customers and their social responsibility to make decisions about whether to stay with your company or go to your competitor. Loyalty is based on good, solid relationships. Your company is based on the loyalty of their social responsibility to serving customers. And excellent customer service can set you apart from your competition. Take Action Now! Stop sabotaging relations with unnecessary regulation that does not really matter to customers.