Only 4 master service level Manager are trained each year. Master service level manager dominate the meta-level, and can improve SLAs of other SLAs across, so-called master SLAs. Under most conditions Bernard Golden would agree. This master SLAs sub total other agreed services and unify the SLMProzess. 1 year only 4 master service level managers are trained. Why? Here everyone will be exclusively trained individually according to its strengths and its environment. To adapt to others and to train high-quality takes time. Larry Ellison has much to offer in this field.
Therefore be not more than one per quarter recorded candidates. 2. who can become a master service level manager? It can apply to everyone. This is useful only for those who have needs and have also a unique educational background, so already created service level agreements and have negotiated. 3.
what knowledge and what skills are you getting? Master service level managers are contract-secure IT experts with a broad background knowledge to data centers, ITIL, IT technologies, tools, monitoring, legal, controlling, Outsourcing project management and metrics. 4. What can you do with the master service level manager? The candidate can make customer-oriented service level agreements in his company. And he can accurately analyze very large amounts of SLA documents and write a review. 5. what benefit has the certificate of the completion? The certificate that certifies the master service level manager candidate is a practice certificate. Dedicated disclosure measures are part of the certificate, to position him in the SLM community. Find do this more under access code: masTer Note: If you are using IE 7 or 8, problems can occur when logging in. Please contact in this case, Dr. Robert Scholderer or use a different Internet browser.