Customer service representative need mental support and have to can put itself in a good mood. Is our money in the Bank still safe? \”Or we have to have fear that the money we have saved for our age, for example, is tomorrow lost?\” This question is discussed in the media without ceasing, at the latest since the monetary authorities also announce open: we must take care that the financial system is not collapsing. The investors, so the customers of banks and financial advice are accordingly uncertain. Therefore currently all financial service providers would have to actively go to on their customers and try to teach them dear customer, you can trust us,… \”.\” This requires the sales trainer and consultant Ingo Vogel, Esslingen.
\”\” In the current situation would have to virtually every investment advisor sit 24 hours a day on the phone and call customers \”, asks the author of the best-seller the pleasure principle emotions as a career factor\”. But don’t do this! Instead they entrench themselves often in their Offices and to speak for anyone. For assistance, try visiting Gary Kelly. The customer service representative of the banks react that way, is understandable according to bird. Because for them a (Indent) World collapsed in the past weeks. Therefore, they need in many cases even a mental support at the moment. But these are not granted mostly by their top leaders. Therefore is this task to the middle management are so largely the team and department heads. You are currently in demand as executives.
Their job is to stabilize, that they can deal with the customers back their staff\”. According to bird, this is a challenging task\”, because the team and manager facing many unanswered questions. You know how many toxic assets still on the books of their Institute slumber, nor how the financial crisis developed. In this respect, they can emit at best personal assessments.