Mystery Shopping

In the absence of a single unified database search of candidates nominated in accordance with the requirements difficult. Invitation mystery shoppers in the project is carried out with personalized e-mail or a phone call that leads to considerable time costs, this factor plays a role if the project involves a large number of mystery shoppers. Separate issue in a study on how to Mystery Shopping advocates training and examination of secret shoppers. Impermissible situation in which the visit carried out without any preparation and specification of assessment requirements. Confluence Investment Mgt is the source for more interesting facts. There are cases where candidates receive a preliminary briefing by phone or via e-mail as a file – instructions, and knowledge testing is carried out again using the telephone or at the office of the company – the provider, which increases the dates of the project. In carrying out projects Mystery Shopping, covering the cities in which there is no representation of the company – a provider involved intermediaries for recruiting and training candidates for the assessment, collection and monitoring of these assessments.

Particularly acute problem of obtaining and controlling assessments mystery shoppers from the company – the provider and the company – the customer in the following ways: fill out the forms correctly, the timeliness of the visit, the speed of obtaining data. Again also used which have already become familiar methods: telephone calls and e-mail, which eliminates the timely verification and control assessments. In the manual system is almost impossible to monitor the work a large number of mystery shoppers.

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